Late Cancellation and No SHow Policy
A late cancellation applies if less than 48 hour notice is provided prior to cancellation of a face-to-face appointment. Where this occurs, a $100 fee will be charged for new appointments, and $50 fee for follow up appointments. These fees are not medicare rebateable, must be paid prior to booking your next appointment, and this cost will not be deducted from future appointments.
We strive to provide quality, timely health care to our patients. An appointment represents our clinicians time being set aside for your use alone. Late cancellations, late arrivals, and no-shows cause inconvenience to not only our providers, but other patients. What our cancellation policy ultimately represents, is a policy of being considerate of others.
Where arrival for an appointment is over 10 minutes past your allocated time, a no-show will be registered, and the above fees will be incurred.
Payment Policy
Integrated Endocrinology is a private practice. We do not bulk bill, and all consultations will have an associated fee.
Medicare reimburses a portion of this fee, depending on the complexity of your medical condition. Those with multiple endocrine issues receive a higher medicare rebate. The difference in price between the fee we charge and the medicare reimbursement is the ‘gap fee’, also known as the ‘out of pocket fee’. The total fee is to be paid for at the time of the appointment, following which your Medicare rebate claim can be submitted.
If you have pre-registered your details with Medicare, your rebate will be automatically deposited into your bank account within 2 business days. Alternatively, you can be issued with a receipt allowing you to claim the rebate from Medicare yourself. All Payments are due at the time of consultation via Credit Card or EFTPOS. No cash is kept in the building and change cannot be provided.
If you do not have a medicare card, are from overseas, or are attending for a workplace assessment, you will not be able to claim a medicare rebate and full amounts will apply.
Please contact our clinic for further information on fees
Transfer of information Policy
We are able to send and receive information electronically via secure upload on our website, email, text message, fax or delivered in person.
Email and text message transmissions are not secure, and information may be copied, recorded, read or interfered with by third parties while in transit. Should any correspondance be sent via email, you release us from any claim you may have as a result of any unauthorised use of that document, for any delay or non-delivery of any document, and for damage caused to your system and files.
This applies to the following documents sent via email and text message:
- Results
- Medical certificates
- E-prescriptions
- Appointment reminders
- Request forms
- Referrals
Privacy Policy
Integrated endocrinology is committed to ensuring our patients receive high quality patient centred health care. In order to provide that care it is essential we collect and have accurate, relevant and up to date information for each of our patients. We need this information to properly assess, diagnose, treat and be pro-active with your health care needs.
We may use the information in the following ways:
- Disclosure for research and quality assurance activities to improve individual and community health care and practice management. This information will be de-identified.
- Administrative purposes in running the practice
- Billing purposes and compliance with Medicare and the Health Insurance Commission
- Disclosure to others involved in your healthcare, including treating doctors, specialists and allied health providers outside the practice.
- Disclosure to other health providers who work in the practice, for the purpose of patient care, teaching or accreditation.
- Disclosure for research and quality assurance activities to improve individual and community health care and practice management. This information will be de-identified.
Complaints POlicy
Our practice greatly values feedback from our patients, as this assists us in improving our services. Our Complaints Policy has been designed to ensure that any concerns are handled fairly, respectfully, and efficiently. We commit to taking every complaint seriously and treating all parties involved with dignity and respect.
Any concerns relating to the medical care you have received can be discussed directly with your clinician. For complaints related to any other aspect of your experience with us, we encourage you to liaise with our practice manager in writing. Please include your name, contact details and a clear description of the issue experienced.
If we cannot resolve the complaint to your satisfaction, you may escalate your complaint to the state or territory health care complaints commission and/or the Australian Health Practitioner Regulation Agency (AHPRA)
